Last updated: September 2, 2025
Shoup Terms of Service
These Shoup Terms of Service (“Terms”) govern your use of the Shoup website and any Shoup mobile application, Facebook page, content, products and other services offered by Shoup (collectively, the “Services”). Buddi Brand Inc., d/b/a Shoup (“Shoup”, “we”, “our” or “us”) provides the Services. “You” and “your” refers to you as a user of any of the Services, whether as a Professional or Client, each as defined below.
THE DISPUTE RESOLUTION SECTION IN SECTION 19 OF THESE TERMS CONTAINS A MUTUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT REQUIRES YOU AND NO SHOW HERO TO RESOLVE DISPUTES WITH EACH OTHER ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION OF THESE TERMS CAREFULLY. BY AGREEING TO THESE TERMS, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT, INCLUDING WITHOUT LIMITATION SECTION 19, AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
The Services include a two-way marketplace and community hub that enables individuals navigating peri/menopause (“Members”) and third-party providers, resources, and organizations (“Providers”) to connect with each other for support, information, and services (including any ancillary products sold by such Professionals, the “Professional Services”) including on short-term notice to fill in cancellations and “no shows”.
Acceptance of these Terms. By registering for use of the Services, agreeing to these Terms, and/or by using or accessing the Services (including without an account), you expressly acknowledge that you understand and accept all of the terms (including the dispute resolution and arbitration provisions below). BY USING THE SERVICES, YOU ARE AGREEING TO THESE TERMS. PLEASE READ THEM CAREFULLY. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE OR ACCESS THE SERVICES AS A CLIENT OR PROFESSIONAL.
Changes to these Terms. Shoup may, in its sole discretion, amend these Terms and modify or update the Services from time to time. If we change these Terms, we will give you notice by posting the revised Terms on or through the Services. Please review this page periodically to ensure you are aware of any changes. Those changes will go into effect on the revision date shown in the revised Terms. Your continued use of the Services will constitute your acceptance of the amended Terms.
Additional Terms. Our Privacy Policy, found at https://shouphub.com/privacy-policy, and all other Shoup policies applicable to your use of the Services are incorporated by reference into these Terms (the “Additional Terms”), as updated from time to time. BY ACCESSING OR USING THE SERVICES, YOU ACCEPT ALL ADDITIONAL TERMS. We will make Additional Terms applicable to your use of the Services available for you to read, which availability may be satisfied by posting such Additional Terms on Shoup’s website or through the Services. If you do not agree to abide by the Additional Terms, you automatically opt out of and are prohibited from using the Services. If you violate the provisions of the Additional Terms, Shoup may, in its sole discretion, suspend, discontinue, or change your account or any aspect of your access to or use of the Services in whole or in part. By continuing to use the Services, you agree to the Additional Terms and any future amendments and additions to the Additional Terms as published from time to time through the Services. Please review the Additional Terms periodically to ensure you are aware of any changes.
Eligibility. You must be at least eighteen (18) years old to use the Services and to register an account for the Services. If you are under the age of majority in your state of residence or a minor, your parent or legal guardian must agree to these Terms on your behalf and you may only access and use the Services with permission from your parent or legal guardian.
Shoup as a Marketplace and Community Technology Platform.
Registration: In order to use the Services as either a Client or Professional, you must register and provide to Shoup certain basic information such as your name, username, location, zip code for requested services, and a valid email address. Additionally, if you are a Client, you will have the option to provide an emergency contact, and if you are a Professional you may provide information about your business, the services you offer, your business website, a booking link, and social media information. You may have the option to link your Shoup account to one of your other social media accounts as designated by us (such as Facebook). If you link your Shoup account to another social media account, you will be asked to authorize Shoup to access your information on that social media account. Some of this information will be retrieved and saved on Shoup’s systems, and may include a user token or other persistent identifier.
Registration Information and Account. You agree that all information you provide to us will be complete, true and correct and that you will keep it up to date. During the registration process, you will choose a username and password for your use of the Services. You will be responsible for securing your username and password and for all use of the Services using your email address, username or password. You agree that you will not disclose, trade or transfer, with or without payment, your username or password. You agree to notify Shoup promptly of any unauthorized use or disclosure of your username or password. You agree that we will have the right to terminate your account and use of the Services if we believe any information you have provided during the registration process is inaccurate or incorrect.
Payment Terms.
For Clients: Shoup does not currently charge or assess any fees to you for your use of Shoup’s Services, but reserves the right to do so in the future. Prior to charging or assessing you any fees as a Client, Shoup will obtain your consent provided that if you do not wish to pay such fees, you will no longer be able to access or use the Services. As a Client, you understand that if you book any Professional Services through use of the Services you will be solely responsible for paying the applicable fees to the Professional f (“Charges”). You are responsible for paying such Charges to the applicable Professionals. Shoup does not collect or remit such Charges and is not responsible for your payment of such Charges.
For Professionals: Professionals shall subscribe to Shoup’s Services through of our subscription plans as detailed on the Services and which you may choose during the registration process. You agree to pay to Shoup the applicable fees for your subscription plan (“Subscription Fees”). If you are a Professional, you are responsible for determining your Charges and collecting such Charges from Clients directly. Shoup is not responsible for such Charges and does not collect or remit such Charges.
Billing: All Subscription Fees shall be assessed on a monthly basis or as otherwise described in your subscription plan. Shoup shall submit an invoice each month for the Subscription Fees owed. Subscription Fees are due upon receipt of the applicable invoice. Shoup reserves the right to assess a late fee for any Subscription Fees not paid within thirty (30) days of such due date in the amount of one and a half percent (1.5%) per month.
Reviews: After receiving Professional Services or goods obtained through the Services, Clients may have the opportunity to rate their experience and leave additional feedback about their Professional. You acknowledge and agree that any feedback you leave shall be truthful, not paid for, and accurately reflect your own experience with the Professional.
Automatic Subscription Renewal and Cancellation: NO SHOW HERO SUBSCRIPTIONS WILL CONTINUE INDEFINITELY UNTIL CANCELLED BY YOU OR US AS SET FORTH HEREIN. AFTER YOUR INITIAL SUBSCRIPTION COMMITMENT PERIOD, IF ANY, AND AGAIN AFTER ANY SUBSEQUENT SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL PERIOD EQUIVALENT TO THE SUBSCRIPTION TERM YOU ORIGINALLY SELECTED AND AT THE SUBSCRIPTION RATE ASSOCIATED WITH THE PLAN YOU ORIGINALLY SELECTED, UNLESS YOU ARE OTHERWISE NOTIFIED BY NO SHOW HERO. You may cancel your subscription at any time by providing at least thirty (30) days’ prior written notice. If you cancel your subscription, you typically will be permitted to use your subscription until the end of your then-current subscription term. Your subscription will not be renewed after your then-current term expires, but your payment method will be charged, and you agree to pay any cancellation or other fees associated with your early termination and disclosed to you at the time you signed up for the subscription plan.
Acceptable Use of the Services. You are responsible for your use of the Services, and for any use of the Services made using your account. Shoup prohibits certain kinds of conduct that may be harmful to other Users, third parties, or to us. When you use the Services, you may not:
violate any law or regulation or use the Services for any unintended or illegal purposes;
violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
provide false information in your profile on, or registration for, the Services;
post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
send unsolicited or unauthorized advertising or commercial communications, such as spam;
engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Services;
transmit any viruses, malicious codes, or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
stalk, harass, or harm another individual;
impersonate any person or entity, maintain more than one account (or, if Shoup suspends or terminates your account, create further accounts), or perform any other fraudulent activity, such as phishing, marketplace collusion, promotional abuse, and payment fraud;
use any means to scrape or crawl any Web pages contained in the Services;
use the Services to identify Professionals or Clients for purposes unrelated to the Services;
use the Services for purposes of competing with Shoup;
authorize other Users to use your User status or transfer your account to any other person or entity;
attempt to circumvent any technological measure implemented by us, any of our providers, or any other third party (including another user) to protect the Services;
interfere with Shoup’s provision of, or any other user’s use of, the Services;
attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Services;
solicit another user’s username and password for the Services;
post reviews about Professionals or Shoup Services that are not based on your personal experience, that are intentionally inaccurate, or that violate these Terms or Additional Terms; or
advocate, encourage, or assist any third party in doing any of the foregoing.
User Content.
Definition: The Services allow you to upload, submit, store, send, or receive data, information, and content (“User Content”). Shoup may offer an in-app chat feature to better connect Clients with Professionals. Data, information, and content sent through the chat feature is User Content that is subject to these Terms. You retain ownership of any intellectual property rights that you hold in the User Content, including your own your personal data.
Permission to Use User Content: When you upload, submit, store, send, or receive User Content to or through the Services, you grant to us and those we work with a worldwide, non-exclusive, perpetual, irrevocable, sublicensable, fully-paid, royalty-free license to use, host, store, reproduce, modify, create derivative works (including, but not limited to, translations, adaptations, or other changes we make so that User Content works better with the Services), publicly perform, publicly display, and distribute your User Content in order to operate, promote, market, and improve our Services.
Further Rights, Obligations, and Disclaimers: You represent and warrant that (i) you own all rights to your User Content or, alternatively, that you have the right to give us the rights described above (including having the necessary consents and releases from any individuals who appear in your User Content); and (ii) your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. We may refuse to accept or transmit User Content for any reason. We reserve the right to use, share, and display your User Content (including all reviews of Clients or Professionals) in any manner in connection with our business without attribution to you or your approval. You acknowledge and agree that we are distributors (without any obligation to verify) and not publishers of User Content, including reviews, and we reserve the right to monitor, screen, edit, or remove your User Content and reviews in the event that such content includes obscenities or other objectionable content, includes an individual’s name or other personal information, or violates any privacy laws, other applicable laws, or Shoup’s content policies. We are not obligated to provide you with copies of your User Content, nor will we have any liability to you for any deletion, disclosure, loss, or modification to your User Content.
Name, Image, and Likeness: If you include your name, image, likeness or voice in any of your User Content, you grant us permission to use your name, image, likeness and voice, and hereby release us from any liability arising from such use, including, without limitation, claims for invasion of privacy, infringement of your right of publicity, and defamation (including libel and slander).
Requirements and Obligations
Clients: For Clients, you hereby represent, covenant, and warrant to Shoup and each Professional who provides you with Professional Services that: (i) you are at least eighteen (18) years old; (iii) you will not authorize third parties to use your account and will not allow persons under the age of eighteen (18) to receive Professional Services from Professionals under your account unless they are accompanied by you; and (iv) you will not assign or otherwise transfer your account to any other person or entity. You are responsible for all activity under your account.
Professionals: For Professionals, you hereby represent, covenant, and warrant to Shoup and each Client to whom you provide Professional Services that (i) you possess a valid license necessary to perform the Professional Services you offer and are otherwise authorized to perform such Professional Services in the jurisdiction in which you perform the Professional Services and in compliance with applicable law; (ii) all information you include in your profile and registration, including any descriptions of the services you provide and the pricing of such services, shall be truthful and accurate; (iii) the requested services shall be performed by the Professional named in the request or confirmation for such services, if applicable; (iv) you will not engage in negligent, reckless or fraudulent behavior on or through the Services or while performing Professional Services or take action that harms or threatens to harm the safety of a Client; (v) you will not discriminate against Clients based on race, color, religion, national origin, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age, or sexual orientation; (vi) you have a valid policy of liability insurance in coverage amounts consistent with all applicable legal requirements and generally accepted industry practices; and (vii) you will pay all applicable federal, state and local taxes based on your provision of Professional Services and any payments received by you.
Relationship of the Parties. You understand and agree that Professionals and Clients are independent of, and not partners, joint venturers, agents, legal representatives, employers, workers, or employees of, Shoup. Professionals have the sole and absolute discretion to reject or refuse any Client (subject to law) or to provide any Professional Services that a Client may request, including if such Client violates any law or regulation, is dangerous or unsafe, or otherwise violates these Terms or the Additional Terms.
Ownership. Other than User Content, the Services, including without limitation all software, text, media, and other content available on the Services, our trademarks, logos, and brand elements, and all rights therein are and shall remain Shoup’s property or the property of Shoup’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Shoup’s company names, logos, product and service names, trademarks or services marks or those of Shoup’s licensors.
Privacy. Your privacy is very important to us. Our Privacy Policy, found at hello@shouphub.com (the “Privacy Policy”), explains how we collect, use, protect, and when we share personal information and other data with others. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are responsible for all activities that occur under your account and you agree to notify us immediately of any unauthorized access or use of your account. We are not responsible or liable for any damage or loss related to any unauthorized access or use of your account, including without limitation, as a result of phishing or other similar attacks.
Third-Party Content. The Services may contain links to other websites and online resources, including those of Professionals, that Shoup does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party websites, services, and content. Shoup does not endorse such third-party websites, services, and content and in no event shall Shoup be responsible or liable for any damage or loss related to the use of websites, products, services, or content of such third-party providers.
Third-Party Beneficiaries. There are no third-party beneficiaries pursuant to these Terms.
Suspension and Termination. We reserve the right to refuse to provide the Services to any person. We also reserve the right to suspend or terminate any User’s right to access the Services at any time, in our sole discretion, for any reason (or no reason at all), including without limitation if Shoup believes in good faith that such action is reasonably necessary to protect the personal safety or property of Shoup, our users, any third-party payment processor or third parties, or to prevent fraud or other illegal activity. If your conduct on the Services or with respect to the Services is inappropriate or unsafe or you violate any of these Terms or the Additional Terms, your permission to use the Services automatically terminates, and you shall not be entitled to any refund for prepaid fees.
Disclaimer and Limitations on Our Liability
General Disclaimer: YOUR USE OF THE SERVICES AND ANY CONTENT AND PROFESSIONAL SERVICES AVAILABLE ON OR THROUGH THE SERVICES AT YOUR OWN RISK. THE SERVICES AND ANY CONTENT, AND PROFESSIONAL SERVICES AVAILABLE ON OR THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NO SHOW HERO AND ITS OFFICERS, EMPLOYEES, DIRECTORS, AFFILIATES, AGENTS AND REPRESENTATIVES DISCLAIM ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THOSE RELATED TO MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, THOSE ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, AND THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE SERVICES, THE PROFESSIONAL SERVICES, OR THE CONTENT OF ANY WEBSITES OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE SERVICES. NO SHOW HERO AND ITS OFFICERS, EMPLOYEES, DIRECTORS, AFFILIATES, AGENTS AND REPRESENTATIVES WILL HAVE NO LIABILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) DISSATISFACTION WITH OR ANY PERSONAL INJURY, OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES OR ANY PROFESSIONAL SERVICES; (C) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SERVICES; (D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE SERVICES BY ANY THIRD PARTY; OR (E) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED OR ANY PROFESSIONAL SERVICES.
The Services include a marketplace technology platform that connects Professionals with Clients. We do not provide any hair care, beauty-related services, or any other personal care services and make no representations or warranties about the quality of Professional Services provided by Professionals, or about your interactions and dealings with Professionals, Clients, or other Users, as applicable. Shoup does not employ, recommend, or endorse Clients or Professionals, and we are not responsible or liable for the performance or conduct of Clients or Professionals, whether online or offline. Each Client and Professional acknowledges that Shoup is not a party to any transaction between a Client and Professional and all disputes between Professionals and Clients or otherwise between Users must be resolved between the affected Users. You hereby release Shoup from any involvement in any such dispute.
Limitation on Our Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, COMPENSATORY, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR LOSS OF PROFITS, REVENUE, OR DATA) OR FOR THE COST OF OBTAINING SUBSTITUTE PRODUCTS OR SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, HOWEVER CAUSED, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE GREATER OF THE FEES YOU HAVE ACTUALLY PAID TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY AND ONE HUNDRED DOLLARS ($100).
Indemnification. You agree to indemnify, defend and hold harmless Shoup, its affiliates, and the officers, directors, employees and agents of the foregoing, from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorneys’ fees and legal costs) of any kind or nature, arising from or relating to, any (i) actual or alleged breach of these Terms or the Additional Terms by you or anyone using your account, including claims arising from a breach of any of the representation or warranties set forth in these Terms or Additional Terms; (ii) transactions, interactions or disputes with other Users of the Services, whether online or offline; (iii) your misstatements, omissions, misrepresentations, or violation of applicable law; (iv) any of your User Content; and (v) any text messages or other communications that you initiate to other Users of the Services or to third parties through our Services.
Arbitration Agreement. In the event of a dispute relating to these Terms, any Additional Terms, or your use of the Services arises, the matter shall be resolved by binding arbitration, and you and Shoup hereby waive any right to resolve the matter by any means other than binding arbitration. Any party pursuing arbitration proceedings shall provide written notice to that effect to the other party. The party giving such notice shall, however, refrain from commencing the arbitration proceedings for a period of sixty (60) days following such notice. During this period, the parties shall make good faith efforts to amicably resolve the claim, dispute or controversy without arbitration. Any arbitration hereunder shall be conducted in the English language under the commercial arbitration rules of the American Arbitration Association. Any such arbitration shall be conducted in Raleigh, North Carolina. The panel of arbitrators shall have the authority to grant specific performance. Judgment upon the award so rendered may be entered in any court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. In no event shall a demand for arbitration be made after the date when institution of a legal or equitable proceeding based on the claim, dispute or controversy in question would be barred under these Terms or by the applicable statute of limitations. Each of you and Shoup will be responsible for its own costs and fees (including all attorney’s fees) associated with arbitrating a claim, dispute or controversy hereunder.
Miscellaneous Provisions
Force Majeure: Under no circumstances will Shoup be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.
Governing Law: These Terms and the Additional Terms will be governed by and construed in accordance with the laws of the State of North Carolina, consistent with the Federal Arbitration Act, without giving effect to any conflict of laws rules or provisions. In the event the agreement to arbitrate above is found not to apply to you or a particular claim or dispute, you agree that any action of whatever nature arising from or relating to these Terms, the Additional Terms, or your use of the Services will be filed only in the state or federal courts located in Wake County, North Carolina. You and Shoup consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
Waive of Jury Trial: YOU AND NO SHOW HERO HEREBY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDINGS ARISING OUT OF OR RELATING IN ANY WAY TO THE SERVICES, THESE TERMS, THE ADDITIONAL TERMS, YOUR RELATIONSHIP WITH NO SHOW HERO, OR YOUR RECEIPT OF ANY COMMUNICATIONS WITH NO SHOW HERO.
Severability and Waiver: If any provision of these Terms is found to be unlawful or unenforceable, that provision will be deemed severable from these Terms and will not affect the enforceability of any other provision. The failure by us to enforce any right or provision of these Terms will not be deemed a waiver and will not prevent us from enforcing such right or provision in the future.
Assignment: We may freely assign our rights and obligations under these Terms, including in connection with a merger, acquisition, reorganization, sale of assets or equity, or by operation of law. You may not assign any rights or obligations under these Terms without the prior written consent of Shoup, and any purported assignment in violation of this provision shall be null and void.
Entire Agreement: These Terms, in addition to all applicable Additional Terms set forth the entire understanding and agreement between you and Shoup with respect to the subject matter hereof and supersede all previous understandings and agreements between the parties, whether oral or written
Copyright and Intellectual Property Policy.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. If you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to hello@shouphub.com:
Your address, telephone number, and email address.
A description of the copyrighted work that you claim has been infringed.
A description of where the alleged infringing material is located.
A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law.
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
A statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
You acknowledge that if you fail to comply with all of the requirements of this Copyright and Intellectual Property Policy, your notice may not be valid.